Last Updated: October 5, 2026

At Swave Designs, each piece is carefully handmade and prepared for shipping. Because every piece is unique, we want you to feel confident when purchasing while also protecting the time and materials that go into each order.

Please review the product description, photos, dimensions, materials, and care instructions before placing your order.

Returns

If you are not completely satisfied with your purchase or simply change your mind, you may request a return within 30 days of receiving your order.

To request a return, please contact us at hello@swavedesigns.shop or send us a direct message through Instagram at @swave_designs.

Please include your name, order number, and the reason for your return request.

Return Conditions

To be eligible for a refund, the item must:

• Be returned within 30 days of delivery.

• Be in its original condition, without damage, alterations, scratches, or signs of use.

• Include the original packaging whenever possible.

• Be securely packaged to prevent damage during return shipping.

We strongly recommend using the original packaging and protective materials in which the item was received. If the original packaging is no longer available, the customer is responsible for using packaging that provides comparable protection.

The customer is responsible for the cost of return shipping for voluntary returns.

Please do not send an item back before receiving return instructions from Swave Designs.

Once the returned item is received and inspected, we will confirm whether it qualifies for a refund.

Items that arrive damaged during return shipping or show damage, wear, or use may not qualify for a refund.

Shipping Damage

We take care to package each piece securely before shipment. However, if your order arrives damaged during transit, please contact us within 2 calendar days of delivery.

Please email hello@swavedesigns.shop or contact us through Instagram at @swave_designs and include:

• Your name and order number.

• A clear description of the damage.

• Photos of the damaged artwork or product.

• Photos of the shipping box and packaging.

• Any other information that may help us understand what happened.

Please keep the original item, shipping box, and all packaging materials until we have reviewed your claim and provided further instructions.

If we determine that the damage occurred during shipping and was not caused by the customer, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include a repair, replacement, refund, or another appropriate solution.

Because many Swave Designs pieces are one of a kind, an identical replacement may not always be available.

Damage After Delivery

Damage that occurs after delivery as a result of dropping, scratching, improper handling, misuse, accidents, or failure to follow the product’s care instructions is not considered shipping damage and is not eligible for a refund under this policy.

Return Shipping

For voluntary returns due to a change of mind or personal preference, the customer is responsible for the cost of returning the item to Swave Designs.

The original shipping cost, if any, is non-refundable unless otherwise required by applicable law.

If an item is returned because it arrived damaged during shipping or because of an issue attributable to Swave Designs, return-shipping arrangements will be determined on a case-by-case basis.

Refunds

Once an approved return has been received and inspected, the applicable refund will be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

⸻

Order Cancellation Policy

Because Swave Designs is a small, independently operated business, preparing an order requires time, packaging materials, shipping supplies, and other resources.

For this reason, cancellation requests are subject to the following timeframes:

Full Cancellation — 100% Refund

Orders may be cancelled for a full refund within 24 hours of purchase, provided the order has not already been shipped.

Partial Cancellation — 50% Refund

Orders cancelled after 24 hours and up to 5 days from the date of purchase are eligible for a 50% refund of the order value, provided the order has not yet shipped.

This partial refund accounts for time and materials that may already have been committed to preparing the order.

After 5 Days

Orders cannot be cancelled after 5 days from the date of purchase.

Once this cancellation window has passed, preparation and packaging may already be underway, and the associated time and material costs are incurred by the business.

Once an Order Has Shipped

Once an order has been shipped, it can no longer be cancelled. The applicable return policy above will apply instead.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible:

Email: hello@swavedesigns.shop

Instagram: @swave_designs

Please include your name and order number in your request.

Cancellation requests are processed based on the date and time they are received.

⸻

Exchanges

Swave Designs does not offer exchanges at this time.

If you have any questions regarding a return, refund, damaged item, or cancellation, please contact us at hello@swavedesigns.shop.